1. What Information Do We Collect?
We collect information to better serve our customers and operate our business effectively. This includes:
a. Information You Provide Directly
When you interact with R&R Signs, such as requesting a quote, completing a contact form, or scheduling services, we may collect:
Name, email address, phone number, and business details
Project-specific information (signage type, design preferences, budget, timeline)
Communication preferences (e.g., email, SMS, phone)
Payment information if applicable (handled securely through third-party providers)
Any additional details you voluntarily share with us through forms, surveys, or correspondence
b. SMS Data Collection
We may collect and store your phone number and explicit opt-in confirmation to send SMS communications, including:
Appointment reminders
Project and installation updates
Promotional offers or special announcements (limited in frequency)
We only send SMS to users who have actively opted in through web forms, written consent, or verbal agreement. You may opt out at any time by replying STOP, and we will honor your request immediately.
c. Automatically Collected Information
When you visit our website, our systems may automatically collect:
Device and browser information (e.g., IP address, operating system, browser type)
Referring and exit pages, click patterns, and timestamps
Location data when enabled on your device
Cookies, pixels, and other tracking identifiers for analytics and advertising purposes
This data is used to maintain website security, prevent fraud, and improve your browsing experience.
2. How Do We Use Your Information?
We use the information collected for the following purposes:
Service Fulfillment: To provide quotes, design recommendations, fabrication updates, and installation scheduling.
Customer Communication: To send you updates on your project, service reminders, billing information, and important announcements.
Marketing & Promotions: To share occasional promotions, product updates, or service offerings that may interest you (you may opt out anytime).
Website Optimization: To analyze traffic patterns, improve user experience, and personalize site content.
Security & Legal Compliance: To prevent fraud, maintain system security, and comply with applicable laws and regulations.
We may also anonymize and aggregate data to generate industry insights, improve operations, and track trends, but such data cannot identify you personally.
3. Will Your Information Be Shared?
We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following limited circumstances:
Trusted Service Providers: With vendors who support our business operations (e.g., hosting services, IT providers, payment processors, email/SMS platforms). These third parties are contractually obligated to protect your data.
Legal Requirements: With law enforcement, regulators, or government authorities when required by law or to protect our legal rights.
Business Transactions: In the event of a merger, acquisition, or sale of company assets, customer data may be transferred as part of the business.
We share only the minimum necessary information and always with appropriate safeguards.
4. Do We Use Cookies and Tracking Technologies?
Yes, R&R Signs uses cookies, pixels, and related technologies for:
Recognizing your device and preferences for future visits
Tracking website usage patterns and improving navigation
Delivering relevant advertising through remarketing campaigns
You may disable cookies through your browser settings, but doing so may limit certain features of our site.
5. Do We Use Google Maps?
Yes. Our website may use Google Maps APIs for features like location lookup or directions to our office. By using these features, you are bound by Google’s Terms of Service and Privacy Policy.
6. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary to:
Provide requested services and fulfill contracts
Comply with legal, tax, and accounting obligations
Maintain business records for operational purposes
When your data is no longer needed, we securely delete or anonymize it. In some cases, residual data may remain in backups or archives for a limited period, but it will not be used for active business purposes.
7. How Do We Protect Your Data?
We implement administrative, technical, and physical safeguards to protect your personal information against loss, misuse, and unauthorized access. These include:
Encrypted data transmission (SSL/HTTPS)
Limited access controls for staff
Secure servers and firewalls
Vendor vetting for third-party service providers
While we work hard to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute protection but continually monitor and update our practices.
8. Do We Collect Data from Minors?
No. R&R Signs does not knowingly collect or market to individuals under the age of 18. If we discover that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe a minor has shared data with us should contact us immediately.
9. What Are Your Privacy Rights?
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Opt out of marketing communications and SMS updates
Restrict or object to how we process your data
Request a copy of your data in a portable format (where applicable)
To exercise your rights, please contact us at info@rrsigns.com. We will respond to all legitimate requests within legally required timeframes.
10. Do-Not-Track Signals
Our website does not currently respond to browser-based “Do-Not-Track” (DNT) signals, as there is no consistent industry standard. You may still adjust cookie and tracking settings manually through your browser.
11. California Privacy Rights (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Request disclosure of the categories and specific pieces of personal data we collect, use, and share
Request deletion of personal information, subject to legal exceptions
Opt out of the sale or sharing of personal data (note: we do not sell personal data)
Non-discrimination for exercising your privacy rights
To make a CCPA request, contact us at info@rrsigns.com. We will verify your identity before processing your request.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. The latest version will always be available on this page, and material changes will be communicated through website notices or direct contact (when appropriate).
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:
Sign Contractors, Inc. dba R&R Custom Signs
- 400 W. Foothill Blvd. #130
- Glendora, CA 91741
- Email: info@rrsigns.com
- Phone: (626) 335-2887
- Website: https://www.rrsigns.com
